Terms & Conditions
SATISFACTION GUARANTEE
Your business is important to us at American Service Dogs, Inc.. We guarantee that every effort will be made to insure your 100% satisfaction with our products, price, and service. Please contact American Service Dogs, Inc. via email with any questions or concerns, we're happy to help.
SHORTAGES
Claims for shortages must be made within 30 days from the date of shipment. Claims made after 30 days will not be considered.
SHIPPING & FREIGHT
Shipping of all products will occur with two to four weeks of purchase. United Parcel Service (UPS), Federal Express (FEDEX) and the United States Postal Service (USPS) are the package services used by American Service Dogs, Inc.. Expedited methods of freight are also available, such as next day air, and second day air. Please specify the shipping method when ordering, or American Service Dogs, Inc. will ship UPS Ground. Shipping terms are based on the 48 contiguous states. American Service Dogs, Inc. is not responsible for lost or damaged freight. All UPS packages are insured when they leave American Service Dogs, Inc.. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. American Service Dogs, Inc. will be happy to work with you and the carrier to secure a settlement for damaged freight provided proper documentation has been made on receipt. Failure to document damage will make it impossible to secure an insurance claim on your behalf.
PRICING
Prices contained on this web site is subject to change without notice.
PRODUCTS
American Service Dogs, Inc. reserves the right to change the specifications of its stock products without notice.
CUSTOM ORDERS
American Service Dogs, Inc. reserves the right to over or under ship custom products by 10% and adjust invoicing accordingly, unless otherwise specified and agreed to in writing.
PAYMENT TERMS
The following credit cards are accepted Visa, Mastercard, Discover Card and American Express.
CANCELLATION
Once an order is placed it goes immediately into production. and the credit card provided is charged immediately. There are NO CANCELLATIONS ALLOWED. NO EXCEPTIONS.
PRODUCT RETURNS:
Products cannot be return, we offer a custom product therefore making it nonreturnable. There are NO PRODUCT RETURNS ALLOWED. NO EXCEPTIONS.
LEGAL AND PRODUCT WARRANTY
American Service Dogs, Inc. sells the products with the intent that they are free of defects in manufacturer and workmanship at the time of sale. American Service Dogs, Inc. warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of American Service Dogs, Inc. under this warranty shall be limited to the requirement that it make good at American Service Dogs, Inc.'s place of business any part or parts which are returned to American Service Dogs, Inc. within 30 days from the date of delivery to the purchaser. Such return of the product to American Service Dogs, Inc. must be made with transportation charges prepaid. American Service Dogs, Inc. will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties express or implied along with all other obligations or liabilities on the part of American Service Dogs, Inc.. American Service Dogs, Inc. does not authorize anyone to obligate American Service Dogs, Inc. in any way beyond the terms set forth above.
American Service Dogs, Inc. does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of American Service Dogs, Inc., affects the product's stability or reliability. American Service Dogs, Inc. assumes no legal liability for misuse of its product or fraud. People that don't have a mental illness and misuse this product can receive a fine of $1000.00 or 6 months in jail.
THE WARRANTIES PROVIDED BY AMERICAN SERVICE DOGS, INC. AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF AMERICAN SERVICE DOGS, INC. WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT.
IN NO EVENT SHALL THE WARRANTIES OF AMERICAN SERVICE DOGS, INC. REQUIRE MORE FROM AMERICAN SERVICE DOGS, INC. THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. AMERICAN SERVICE DOGS, LLC. SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of American Service Dogs, Inc.
STANDARDS & SOURCES OF INFORMATION
Many of the American Service Dogs, Inc. products found on this web site have been designed to comply with one or more industry standards.
WHEN AMERICAN SERVICE DOGS, INC. STATES THAT A PRODUCT COMPLIES WITH A PARTICULAR STANDARD, WE ARE CONVEYING OUR GENERAL INTERPRETATION OF THAT STANDARD RELEVANT TO SIZE OF TEXT, USE OF GRAPHIC, AND THE LOCATION AND SIZE OF MESSAGE PANELS, ECT.......
SINCE WE HAVE NO KNOWLEDGE OF YOUR SPECIFIC FACILITY OR HAZARD, IT'S IMPOSSIBLE FOR AMERICAN SERVICE DOGS INC. TO GUARANTEE THAT YOUR USE OF OUR PRODUCTS WILL COMPLY WITH ANY LAW OR STANDARD.
EACH CUSTOMER IS RESPONSIBLE TO INSURE THAT THE USE OF AMERICAN SERVICE DOGS, LLC. PRODUCTS COMPLY WITH APPLICABLE LAWS AND STANDARDS.
AMERICAN SERVICE DOGS, INC. ASSUMES NO LIABILITY OF INJURY OR DAMAGE AS A RESULT OF USING OUR PRODUCTS. SEE OUR FULL WARRANTEE ABOVE.
A Basic Suitability Test (Self Administered)
To ensure that a potential service dog with public access is well behaved, and does not present a hazard to others, it is paramount that you have control over the dog. If a dog demonstrates aggressive behavior (growling, biting, showing teeth, barking, etc.) you can be asked to leave the establishment you are in. Moreover, if your dog bites someone you will be held liable. Additionally, you will be liable for any damage that your dog causes in an establishment.
Primary Goal-
Your dog should demonstrate that he or she is safe to be in public, and you should show that you have control of your dog at all times.
Commands-
Can be given to the dog verbally, through hand signals, or any combination thereof.
Test Demonstrations (All of these must be passed by the dog to qualify as a service animal)
Approaching & Exiting the building or location: The dog exhibit no fear of cars or traffic noises. When you stop for any reason, the dog must also stop. The dog must be on a leash at all times while approaching or exiting from the parking lot to the public place, movie, restaurant, public beach, etc.
Entering through the door of an establishment: Upon entering the building the dog may not wander off or solicit public attention. The dog should wait quietly until both of you are fully inside, and then should walk calmly beside you.
Heeling through a public building: Once inside the building, you and your dog must walk through the area in a controlled manner. The dog should always leashed. The dog should not solicit public attention or strain against the lead. The dog must readily adjust to speed changes, turn corners promptly, and travel through crowded areas without interacting with the public. In tight quarters, the dog must be able to avoid obstacles and not knock over or play with merchandise.
Five Feet re-call: You will sit the dog, leave it, travel five feet, then turn and call the dog to you. The dog should respond promptly to the command and not stop to solicit public attention. The dog should come close enough to you to be easily touched. The command should be obeyed smoothly and deliberately, without trudging or taking detours.
Noise Distraction: Your dog may acknowledge the noise, but may not in any way show aggression or fear. A normal startle reaction is acceptable. The dog may jump or turn, but should quickly recover and continue along on the heel. He should not become aggressive, begin shaking, etc.
Restaurant: While you are seated at a table in a restaurant, your dog should go under the table or, if size prevents this, stay close by. The dog must sit or lie down and may move a bit for comfort from time to time, but should not be up and down frequently or require frequent correction or reminding.
Off Lead: If you drop the leash while moving so that it is apparent to the dog, you must show the ability to maintain control of the dog while retrieving the leash.
Some Examples of Psychiatric Service Dogs Tasks |
||
| Disorder |
Symptom | Trainable Task |
| Major | Apathy | Tactile stimulation |
| Depression | Hypersomnia | Wake up Handler |
| Feelings of isolation | Ouddle and kiss | |
| Sadnes or tearfulness | "Hug" | |
| Memory Loss | Lick tears away Remind to take medication Help to find keys or telephone |
|
| Bipolar (Manic) Phase | Aggressive driving Racing thoughts or distraction Insomnia | Alert to aggressive driving Tractile stimulation Alert to insomnia |
| Schizophrenia | Hallucination Forgotten personal identity Confusion or disorientation Social with drawal Feeling overwhelmed |
Hallucination discernment Carry handler identification documents Take handler home Facilitate social interaction Buffer handler in crowded situation |
| Panic disorder | Pounding heartbeat, nausea, or sweating Dizzness Flight or flight/ flight response |
Staying with and focusing on handler Brace or lean against the handler Lead handler to a safe place |
| Post-traumatic Stress Disorder |
Hypervigilance Fear or startled response Fear or anxiety Nightmares |
Alert to presence of other people |
I verify that my dog complies with the above guidelines and that the handler has a qualified disability under the Americans with Disabilities Act By agreeing to the terms and conditions:
I/we hereby attest that the handler has a qualified disability under the Americans with Disabilities Act; and the above named animal's primary function is as a service animal for the benefit of its disabled handler, and that the animal is qualified by training, is well behaved in public, and is under the safe control of its handler while working. I/we declare under penalty of perjury that the foregoing is true and correct.